Frequently Asked Questions

Which size fits?

Please compare the size chart in the product images with your pet's measurements.

How much is shipping and how long does it take?

Shipping is free worldwide. The average delivery time to Germany is about 9 days. Delivery times are estimates, not guarantees.

Which payment methods are available?

Credit card and PayPal everywhere; Klarna is also offered for German addresses – all processed securely at the Shopify checkout. No card data is stored on this site.

Can I return my order?

You have a 14-day statutory right of withdrawal. See our cancellation policy for details.